Leading Cell Phone Unlocking Service

Unlocking.com is the world's largest unlock code supplier providing a profound and cost effective customer service for more than five years. They offer guaranteed unlock codes for over 8,500 handsets generated using cutting edge technology, supplied within few minutes in most cases.

Unlocking.com, previously known as UniquePhones, asked me to conduct a competitor review, heuristic evaluation, usability testing and redesign their website focusing on the purchase process. The key aims were to provide a great experience and design to customers alongside great customer service. While working with client, we addressed the key issues in existing website and improved the user experience by providing contextual instructions and permanent visibility on the overall unlocking journey.

The results of the redesign were phenomenal. We witnessed a 230% growth (Source: Google Analytics) within first three months of launch and received a lot of appreciation from existing customers. Unlocking.com has been featured in countless online publications like The Washington Post, and various newspapers and magazines. This has resulted in a staggering 4 million unlock codes delivered to customers in 165 countries.

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Some of the design deliverables produced during the design process are shown below:

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